November 7, 2025November 7, 2025AI, Change Management, Customer Experience, Retail, Strategy, Tech Retail’s AI Evolution As AI in retail explodes, are you confused? Me too. Here’s a high-level framework to help all of us go from chaos […]
November 3, 2025November 12, 2025AI, Change Management, Customer Experience, Retail, Strategy, Tech The Race to Conversational Commerce Retail’s getting conversational. As e-commerce makes an evolutionary leap to conversational commerce, there’s some serious déjà vu. In 2017: 🛍️ Walmart and […]