Retail’s TikTokification
The shopper journey got way more entertaining. TikTok’s magnetism has attracted 1.5 billion monthly average users. That massive crowd is impossible for […]
Category: Customer Experience
The TikTokification of Retail
TikTok squished the shopping journey. See how the wildly popular social media platform: 🎯 Modernizes retail strategy and infrastructure by bringing retail […]
Inflation Shifts Retail & Shopper Habits
Inflation shifts our habits. As the cost of living increases, consumer purchasing power declines, so our money no longer stretches as far. […]
Why Just Walk Out is Winning
Need for speed boosts Just Walk Out’s popularity. Demand will continue to grow for Amazon’s Just Walk Out technology because it solves […]
Retail’s AI Evolution
As AI in retail explodes, are you confused? Me too. Here’s a high-level framework to help all of us go from chaos […]
The Race to Conversational Commerce
Retail’s getting conversational. As e-commerce makes an evolutionary leap to conversational commerce, there’s some serious déjà vu. In 2017: 🛍️ Walmart and […]
Live Sports are Advertising Gold
⚾📣 Live sports are advertising gold Tomorrow the Toronto Blue Jays host the LA Dodgers for Game 1 of the World Series. […]
Walmart delivers Super Bowl-sized audiences every week
🏈 Walmart delivers Super Bowl-sized audiences every week. 📣 We often marvel at how many big brands buy ads to connect with […]
Starbucks’ Retro Strategy
Starbucks reconnects with customers and its brand essence. Watch how the coffee giant’s new Back to Starbucks policies reflect: 💚 Customer-centricity💚 Connection💚 […]
5 Ways AI Helps Retailers Delight Customers
📈🛍️ AI use soars in retail. See why retailers and brands are turning to AI to accommodate different: 🍎👖 Retail categories💰🕰️ Consumer […]
Amazon’s Just Walk Out Tech Takes Off
More physical stores are going frictionless. Amazon’s Just Walk Out tech has expanded beyond Amazon Go, Amazon Fresh and Whole Foods to […]
Retail Media Risks
#30DaysofRetailMedia | Day 25: Retail Media Risks What threatens retail media success? 🚩 Resistance to change🚩 Silos within and across organizations🚩 Non-standardized […]
Retail Media is All About the Data
#30DaysofRetailMedia | Day 20: Retail Media is All About the Data It pays to know the customer. Brands use a retailer’s first-party […]
Consumers’ Retail Media Needs
#30DaysofRetailMedia | Day 10: Consumers’ Retail Media Needs Consumers are the heart of retail media. Savvy, empowered and increasingly mobile, consumers can […]
Jeff Bezos’ Retail Legacy
Jeff Bezos changed retail forever. By catering to us like royalty with tech-driven convenience and efficiency, Amazon’s founder: ⭐️ Raised industry standards⭐️ […]
Revisiting 2021 Retail Strategy Trends
It’s been a busy year in retail. Let’s see how these 2021 strategy trend predictions from December have come true so far. […]
Revisiting 2021 Retail Tech Trends
It’s retail tech’s time. A 39% YoY rise in U.S. e-commerce sales in Q1 ($196 billion vs. $141 billion) shows how much […]
Revisiting Retail’s Revolution
What keeps retail CEOs up at night … Let’s revisit this 2021 Retail PEST Analysis from January 2021 to capture today’s market […]
1 Year Later – How Covid-19 Changed Global Retail
Retail looks different. Today marks one year since this piece initially went live, so let’s see which changes have stuck. LASTING CHANGES: […]
E-Commerce as Entertainment
E-commerce and entertainment keep converging. Today Amazon announced it’s buying MGM Studios, as the line between merchandise and media consumption continues to blur. […]