What. A. Year.
Let’s look at COVID-19’s profound influence on global retail over the past 12 months, including 5 mega-trends.
OVERALL THEMES:
1. WOW!
So much has changed in so little time.
2. STORES ARE RESILIENT
Brick-and-mortar stores faced capacity constraints yet their appeal is inextinguishable.
3. TECH IS UNSTOPPABLE
Automating traditional retail processes has made the industry more efficient.
What trends would you add?
Related:
How COVID-19 Changed the Face of Global Retail
2021 Retail Tech Trends
