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2020 Retail Trends

According to Stats Canada, Canadians caused a 99% surge in online purchases between February and May,

As e-commerce booms, here are some ways traditional sales seasons and retail strategies could change this year.

Key success factors include:

PROCESS IMPROVEMENTS:
Prompt, reliable delivery and in-stock merchandise could make consumers more forgiving and loyal. (Advantage: Amazon)

PHYSICAL STORES:
BOPIS and micro-fulfillment give shoppers more options for convenience and time savings. (Advantage: Walmart)

GROCERY HABITS:
Expanding grocery offerings could condition consumers to shop more frequently and boost their basket size. (Advantage: Walmart)

What additional trends do you expect to see this year?

See full post: Is Amazon Unstoppable?

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