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Tag: CX

March 2, 2025March 2, 2025AI, Retail, Tech

3 Ways AI Meets Consumer Needs

AI helps retailers get closer to consumers. Watch how retailers in: 👚 Apparel🛒 Mass merchandise🍎 Grocery … apply AI to align with […]

November 10, 2024February 28, 2025AI, Retail

AI Permeates Global Retail

Why is AI a global phenomenon? In this final installment of a 3-part series, we examine AI’s international appeal in retail. Scroll […]

June 21, 2024February 28, 2025Retail, Retail Trends

What retail trends dominated Q2?

What happened in global retail in Q2? 📺 Watch this short video for a glimpse of retail patterns that stood out in […]

January 1, 2024February 28, 2025Retail, Strategy

2024 Retail PEST Analysis

What will keep retail CEOs up at night in 2024? As we ring in the new year, let’s examine macro factors affecting […]

October 9, 2023October 9, 2023Retail, Strategy

Retail’s B2B Growth Drivers

While consumer spending slows, B2B spending grows. Rising inflation forced retail CFOs to get creative and find new revenue drivers and efficiencies […]

September 8, 2023August 4, 2024Change Management, Customer Experience, Marketing, Retail, Retail Media, Strategy

Retail Media Risks

#30DaysofRetailMedia | Day 25: Retail Media Risks What threatens retail media success? 🚩 Resistance to change🚩 Silos within and across organizations🚩 Non-standardized […]

September 7, 2023August 4, 2024Brand, Change Management, CPG, Marketing, Measurement, Retail, Retail Media, Strategy

CTV Shakes Up Retail Media

#30DaysofRetailMedia | Day 24: CTV Shakes Up Retail Media Retail media plays a starring role in TV’s evolution. Retail media connected TV […]

August 28, 2023August 4, 2024Change Management, CPG, Marketing, Retail, Retail Media, Strategy, Tech

Retail Media Sparks Restructuring

#30DaysofRetailMedia | Day 16: Retail Media Sparks Restructuring Global retail rethinks its marketing and tech infrastructure. 92% of brand advertisers and 74% […]

August 25, 2023August 4, 2024Brand, CPG, Marketing, Retail, Retail Media

Retail Media Reveals Marketing Silos

#30DaysofRetailMedia | Day 15: Retail Media Reveals Marketing Silos Retail media’s explosive growth prompts marketers to examine the status quo. PAIN POINTS […]

August 18, 2023August 4, 2024Customer Experience, Marketing, Retail, Retail Media

Consumers’ Retail Media Needs

#30DaysofRetailMedia | Day 10: Consumers’ Retail Media Needs Consumers are the heart of retail media. Savvy, empowered and increasingly mobile, consumers can […]

August 10, 2023August 4, 2024Brand, CPG, Marketing, Retail, Retail Media, Strategy

Endemic vs. Non-Endemic Brands in Retail Media

#30DaysofRetailMedia | Day 4: Endemic vs. Non-Endemic Brands in Retail Media Brands are positioning themselves along our shopping journey. Retail media advertising […]

January 15, 2023August 4, 2024Retail, Retail Trends, Strategy

2023 Retail Strategy Trends

Retailers blaze a trail beyond traditional retail … This year, more retailers will fuel growth as they: Target B2B buyers with services […]

September 12, 2022August 4, 2024Finance, Retail, Retail Trends

Inflation’s Big Impact

Inflation is shaping shopping. These recent statistics (and those below) show inflation’s: PERVASIVENESS, affecting most consumersPRESSURE on personal finance decisionsINFLUENCE on consumer […]

September 5, 2022August 4, 2024Finance, Retail, Retail Trends

Inflation Changes Consumer Habits

Inflation is everywhere. As the cost of living rises around the world, purchasing power declines and our money no longer stretches as […]

February 21, 2022August 4, 2024Retail Trends, Strategy

Retail Partnership Patterns

Partnerships strengthen retail power. These patterns emerged across the recent Pandemic Partnerships series, which examined retail and tech giants Walmart, Instacart, Shopify, […]

February 6, 2022August 4, 2024Retail, Retail Trends, Strategy

Retail 2022 – Porter’s 5 Forces

Who has retail power? Market volatility continues to shift power across global retail players. Key success factors in 2022 include: ⭐️ Agility⭐️ […]

November 21, 2021November 21, 2021Tech

REWIND – 2021 Retail Trends

What a year for retail tech! See how retail leaders have innovated this year. AUTONOMOUS VEHICLES Walmart launched a driverless truck pilot […]

July 4, 2021July 10, 2021Change Management, CPG, Customer Experience, Industry Research, Marketing, Retail, Tech

Jeff Bezos’ Retail Legacy

Jeff Bezos changed retail forever. By catering to us like royalty with tech-driven convenience and efficiency, Amazon’s founder: ⭐️ Raised industry standards⭐️ […]

June 7, 2021June 7, 2021Change Management, CPG, Customer Experience, Industry Research, Marketing, Retail, Tech

Revisiting Retail’s Revolution

What keeps retail CEOs up at night … Let’s revisit this 2021 Retail PEST Analysis from January 2021 to capture today’s market […]

May 31, 2021August 4, 2024Change Management, Content Marketing, CPG, Customer Experience, Industry Research, Marketing, Retail, Retail Trends, Tech

1 Year Later – How Covid-19 Changed Global Retail

Retail looks different. Today marks one year since this piece initially went live, so let’s see which changes have stuck. LASTING CHANGES: […]

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