REWIND – 2021 Retail Trends

What a year for retail tech!

See how retail leaders have innovated this year.


AUTONOMOUS VEHICLES

  • Walmart launched a driverless truck pilot
  • Amazon ordered autonomous truck-driving systems
  • Kroger and Google recently invested in self-driving car maker Nuro

E-COMMERCE AS ENTERTAINMENT

  • Amazon bought MGM Studios
  • Walmart and Shopify partnered with Netflix
  • Livestreaming goes mainstream (Amazon Live & Twitch; Walmart on TikTok; Estée Lauder, L’Oréal, Sephora and Ulta Beauty; Bloomingdale’s, Macy’s and Nordstrom; Facebook and YouTube)


VIRTUAL TRY-ONS

  • Beauty brands embraced augmented reality (Ulta, L’Oréal, MAC Cosmetics, Lancôme and YSL)
  • Amazon offers virtual try-ons for hair care (Amazon Salon) and apparel (Made For You)
  • Gucci lets users virtually try on rings; David’s Bridal offers AR-driven wedding dresses

CONTACTLESS PAY

  • Starbucks and Amazon Go just opened a cashierless store
  • Amazon is adding its Just Walk Out tech to Whole Foods and Amazon Fresh stores
  • UK grocer Sainbury’s is testing Just Walk Out tech in one of its stores


ROBOTIC FULFILLMENT

  • Amazon automated its fulfillment centers, including mobile robots
  • Kroger is using AI and robots in its warehouses
  • Instacart is building automated fulfillment centers and will use robots
  • Walmart is investing in robotic fulfillment

E-GROCERY MATURES

  • Most of these tech trends support online grocery
  • Rapid-grocery delivery is exploding (Instacart, Gorillas, JOKR and more)
  • Watch this thrilling space in 2022

What would you add?

Related:
Ravenous for E-Grocery
Ultra-Fast Food
Virtual Try-Ons: Try Before You Buy

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