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1 Year Later – How Covid-19 Changed Global Retail

Retail looks different.

Today marks one year since this piece initially went live, so let’s see which changes have stuck.

LASTING CHANGES:

E-commerce & e-grocery explosion
Home delivery boom time
BOPIS & curbside pickup
Cashless is king

MORE CHANGES:

Dark stores
Off-mall expansion
Digital magnetism like AR & livestreaming

OVERARCHING THEME:

Most of these changes support online shopping and stores’ emerging role as omnichannel assets.


What other changes have you noticed?


Related:
E-Commerce Fuels Stores’ Evolution
Delivering the Goods



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