What’s fuelling retail strategy?
Overall, companies are investing in a superior customer experience in 2022 through:
RISK MITIGATION: Building local and global networks to protect business continuity
ROBUST OMNICHANNEL: Balancing physical assets and digital capabilities
CUSTOMER-CENTRICITY: Adapting to shifting consumer needs
What trends would you add?
Stay tuned for Retail 2022: Porter’s 5 Forces.